Terms & Conditions
For Twisted Pair Technologies, LLC
Introduction
Welcome to Twisted Pair Technologies, LLC. By accessing or using our website (twistedpairtec.com) and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
Definitions
“Company” refers to Twisted Pair Technologies, LLC.
“Services” refers to the IT services and solutions provided by the Company.
“Client” refers to any individual or entity using the Company’s services.
“Agreement” refers to these terms and conditions.
Services Offered
Twisted Pair Technologies provides a range of IT services, including but not limited to managed IT services, cybersecurity, cloud services, web and mobile app development, and network connectivity solutions.
User Obligations
Clients agree to use the services in compliance with all applicable laws and regulations. Clients are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the term of the agreement.
Intellectual Property
All intellectual property rights related to the services provided remain the property of Twisted Pair Technologies unless otherwise agreed in writing.
Limitation of Liability
Twisted Pair Technologies shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
Termination
Either party may terminate the agreement with written notice if the other party breaches any material term of the agreement and fails to remedy the breach within a specified period.
Governing Law
These terms and conditions are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.
Amendments
Twisted Pair Technologies reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes via email or through our website.
Return Policy
If purchased through Twisted Pair Technologies (TPT), equipment may be returned within 7 days of delivery, subject to the following conditions:
Original Condition: All items must be returned in their original condition, including the original packaging and all accessories. Please retain all packaging materials until the return period expires.
Shipping Requirements: Items must be shipped back in the same manner they were received to ensure safe return.
Physical Condition: Returns will only be accepted if the equipment shows no signs of misuse or mishandling.
Payment Terms and Conditions
Payment Terms & Policies
Payment Due
All invoices must be paid in full on or before the specified due date.
Late Fees
Payments received after the due date will incur a late fee of 6% per month on the outstanding balance.
Recurring Services
Monthly service fees are billed in advance.
Project Payments
Fees for one-time services or projects will be billed upon completion or according to the agreed-upon project milestones.
Taxes
The Customer is responsible for all applicable taxes unless a valid tax exemption certificate is provided.
Cancellation Policy
A 30-day written notice is required for cancellations. Refunds, if applicable, are issued at the sole discretion of Twisted Pair Technologies, LLC.
Non-Payment & Collections
Failure to pay may result in service suspension and the Customer will be responsible for all collection costs, including but not limited to:
- Attorney fees
- Service fees
- Court costs
No Chargeback Policy
By completing a purchase with Twisted Pair Technologies, LLC, you acknowledge and agree to the following:
No Chargebacks
You waive all rights to initiate a chargeback with American Express or any other financial institution for transactions made with Twisted Pair Technologies, LLC. All sales are final, and any disputes must be resolved directly with us.
Dispute Resolution
Any concerns regarding charges, services, or products must be submitted in writing to Twisted Pair Technologies, LLC within 3 days of the transaction date. We will make reasonable efforts to resolve disputes amicably.
Fraudulent Claims
Filing a chargeback without prior communication with Twisted Pair Technologies, LLC constitutes fraud and may result in legal action.
Binding Agreement
By proceeding with payment, you acknowledge that you have read, understood, and agreed to this No Chargeback Policy.
Fee Schedule
- Returned Check (Insufficient Funds) Fee: $35
- Bank Overdraft Fee: $35
- Collections: If payment is not received within 60 days, the Customer is responsible for all collection costs, including attorney fees, service fees, and court costs.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Address: 500 W. Main St. Norfolk, VA 23510
Phone: 757-803-9208
Email: [email protected].